Websites & Online Stores
Keep your website secure, fast and working — without the headache.
A website isn't finished at launch. We look after updates, security and fixes, and keep making small improvements so your site keeps doing its job.
Website Support & Maintenance
What this service means
We take care of the technical upkeep of your website so you don't have to: software and plugin updates, security, backups, broken things and content changes.
It works for sites we built and for sites built by someone else, once we've reviewed them.
Why businesses need it
Outdated sites get hacked
Unpatched software is the most common way websites are compromised.
Small problems cost sales
A broken form or a slow page can quietly lose you enquiries for weeks.
Your team has other work
One reliable team to call beats chasing freelancers every time something breaks.
What we provide
What you get from Ignite Media.
One team handles the whole job, from planning to reporting, so you always know who to talk to.
- 01
Updates
Regular platform, theme and plugin updates, tested so nothing breaks.
- 02
Security & backups
Monitoring, security hardening and backups you can restore from.
- 03
Fixes
Broken layouts, forms, links and errors found and fixed.
- 04
Content changes
New pages, text, images and products added for you.
- 05
Speed checks
Keeping pages fast as content and features grow.
- 06
Improvements
Small, regular improvements to design and conversion.
Deliverables
What’s included.
The exact scope depends on your goals. We agree it with you before any work starts.
- Platform and plugin updates
- Regular backups
- Security monitoring
- Bug fixes
- Content updates
- Speed and uptime checks
- A single point of contact
How it works
From first call to results.
01
Review
We audit your site's health, security and setup.
02
Stabilise
Fix urgent issues and put backups and monitoring in place.
03
Maintain
Ongoing updates, checks and requested changes.
04
Improve
Regular small improvements that help your site perform.
Relevant work
Proof, not promises.
Real projects from our portfolio. Figures come from our published success stories.
Examples of our work
Do you maintain websites you didn't build?
Yes. We start with a review of the site so we know what we're working with, then take it over.
Which platforms do you support?
WordPress, Shopify, Magento and Wix.
What if my site goes down?
Contact us by phone or WhatsApp and we'll investigate straight away, restoring from backup if needed.
Can maintenance include new features?
Small changes are part of maintenance. Bigger features are quoted separately so you always know the cost upfront.
Often combined with
All servicesLet’s talk
Ready to talk about Website Support & Maintenance?
Tell us where your business is today. We’ll tell you honestly what your digital presence needs next — and what it doesn’t.